Our retention support is delivered in a 3-tiered format depending
on the staffing resources available and current systems in place;
- Foundation – Intermediate - Complete.
The Foundation system ensures that all staff have an understanding of the concept of retention and their impact on member attrition. This stage provides the site a basic induction procedure and member journey. Performance monitoring is set up to allow the site to see who is joining, how long they are staying and why they cancel.
Member tracking and identifying those at risk of drop-out is introduced at the Intermediate stage. Further training is given to staff on interaction skills and fitness challenges are established.
The Complete system utilizes specialist retention technology available in the industry to effectively monitor your club’s retention procedures and staff performance. This ensures that resource and interactions are utilised effectively to guarantee lower attrition rates.
