NPS feedback 2013

Throughout 2013 we have constantly been looking to improve our delivery of innovative
products and relationships with all our customers. To gain useful feedback from clients we
have used Net Promoter, which not only provides comments on our services but also a
loyalty metric. The score (net promoter score – NPS) is used across the globe by leading
companies as the standard for measuring and improving customer loyalty. For more
information on NPS please visit our partners at The Retention People So how did we do?

NPS feedback