Throughout 2013 we have constantly been looking to improve our delivery of innovative
products and relationships with all our customers. To gain useful feedback from clients we
have used Net Promoter, which not only provides comments on our services but also a
loyalty metric. The score (net promoter score – NPS) is used across the globe by leading
companies as the standard for measuring and improving customer loyalty. For more
information on NPS please visit our partners at The Retention People http://www.theretentionpeople.com/products/nps/ So how did we do?
First class sports and health and wellbeing facilities have been officially unveiled this week at Ramsgate Sports Centre in Kent. Your Leisure Kent Limited teamed with strategic partner Alliance Leisure, Thanet District Council and lead contractor ISG to provide top of the range facilities to not only increase sporting engagement but also aid health and wellbeing in the local community.
The £4million redevelopment project, which commenced in June 2012, consolidated two leisure facilities into one; the new site now features both wet and dry facilities including a 25 metre swimming pool and learner pool. A group cycling studio, a toning suite named the Feel Good Factory, a refurbished fitness suite and an eight-court sports hall provide customers with an array of choice. It also includes a luxury day spa, Your Spa, the first of its kind in the area. Alliance Leisure raised the required funding from the city against Your Leisure’s commitment to pay back the investment over 20 years using surplus revenues generated by the new facilities.
Tom Fairey, Business Development Manager, at Alliance Leisure says: “Having successfully partnered with Thanet in previous years to develop new fitness facilities and ancillary works at Hartsdown Leisure Centre in neighbouring Margate, we are proud to now officially unveil Ramsgate Sports Centre. Through creative design the leisure centre boasts modern facilities to engage and inspire the local community.”
Steve Davis, Managing Director at Your Leisure Kent Limited adds: “We are all too aware of the Government’s demands on local authorities to make considerable budget cuts. Our focus is now to provide the very best facilities and experience for the residents and visitors to Thanet, whilst providing efficiencies for the Council. The decision was taken to replace the ageing and costly Ramsgate Swimming Pool and combine a new wet facility with the dry site at Ramsgate Sports Centre. “Our aim is to encourage people of all ages to participate in an active and healthy lifestyle. The community now has a leisure centre to be proud of with facilities far and beyond the quality of traditional local authority leisure provision at no additional cost to the Council.”
Spanning 250 square metres, the luxury day spa facilities were delivered by Dalesauna. Operated by Your Leisure, the spa offers four beauty treatment rooms, a relaxation room, hydropool, sauna, crystal steam room, bucket shower, ice feature and a salt room. Gerard McCarthy, sales director of Dalesauna says: “We worked with Alliance Leisure on the first groundbreaking public sector spa at Pendle and it’s been a delight to partner with them again at Ramsgate. The public sector spa model continues to evolve and is providing both an attractive and affordable alternative to private spas.”
Savings of £100,000 are predicted through the consolidation of the two operations into a single site along with enhanced revenue streams through commercial facilities such as Your Spa and the Feel Good Factory.